Claims Advisor

4 weeks ago


Perth, Western Australia Vero Insurance Full time
Job Title: Claims Advisor

At Vero Insurance, we're seeking a skilled Claims Advisor to join our team in Perth. As a Claims Advisor, you'll play a crucial role in providing exceptional customer service and driving positive outcomes for our customers.

Key Responsibilities:
  • Conduct comprehensive assessments of claims to ensure accurate and timely resolution.
  • Ensure compliance with legislative requirements and regulatory frameworks.
  • Develop and implement cost-effective solutions to resolve claims efficiently.
  • Facilitate early access to suitable rehabilitation to enable injured claimants to achieve optimal recovery.
  • Provide top-notch customer service, communicating effectively with customers, third-party providers, and internal teams.
Requirements:
  • Proven experience in Workers Compensation claims, with a track record of delivering results.
  • Empathy and compassion for customers, understanding their unique situations.
  • Excellent verbal communication skills, enabling effective communication with various stakeholders.
  • Strong administrative and written skills, managing all aspects of each claim within the framework of State legislation.
  • Commitment to exceeding customer expectations and a high degree of integrity in all interactions.
What We Offer:
  • Employee discounts and rewards, including exclusive offers on major retailers and Suncorp brands.
  • Study support for eligible employees, promoting career opportunities while working.
  • Parental leave for primary carers, offering 20 weeks of support.
  • Wellness initiatives, including discounts on health insurance and gym membership plans.

We value our employees' unique experiences, insights, and diverse workforce, which benefits our people, business, and customers. We'd love to see your application and speak with you even if you don't match the mentioned requirements.


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