Claims Case Manager Professional

4 days ago


Melbourne, Victoria, Australia Gallagher Full time

About the Role

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At Gallagher, we are seeking a dedicated Claims Case Manager to join our team. As a Claims Case Manager, you will play a critical role in managing and processing claims for injured workers who are claiming reimbursement and cost coverage of various types of medical expenses.

Your Key Responsibilities

  • Managing and processing claims, ensuring timely and accurate payment of weekly wage entitlements and medical treatment costs;
  • Reviewing and approving requests for medical treatment, ensuring that injured workers receive the necessary care and support throughout their recovery process;
  • Collaborating with internal and external stakeholders, including employers, treating healthcare providers, and occupational rehabilitation services, to facilitate a sustainable return to work and life for injured workers;
  • Utilising claims management systems and databases to record and review claims information, maintaining confidentiality and accuracy at all times;
  • Participating in case conferences and implementing strategies for effective cost management on claims.

About You

We are looking for an experienced customer service professional with a strong background in claims management or a related field. The ideal candidate will possess excellent communication and interpersonal skills, be able to work effectively in a fast-paced environment, and have a passion for delivering exceptional customer service.

What We Offer

  • A competitive salary range $80,000 - $110,000 per annum, commensurate with experience;
  • A comprehensive benefits package, including paid parental leave, corporate health insurance discounts, and wellness programs;
  • Opportunities for ongoing education and development, as well as career progression within our organisation;
  • A dynamic and supportive working environment, with a focus on teamwork, collaboration, and employee wellbeing.

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