Case Manager
3 days ago
About Gallagher
">As a leader in insurance broking and risk management, we are committed to delivering exceptional outcomes for our clients. Our dedicated team of professionals is passionate about providing expert advice and guidance to help businesses navigate the complexities of workers' compensation.">Our Senior Case Manager position offers a unique opportunity to join a dynamic team and make a real difference in the lives of injured workers.
About the Role">We are seeking an experienced Senior Case Manager to join our team in [location]. This role will involve managing and processing claims for injured workers, working closely with employers, treating health care providers, and internal stakeholders to facilitate a sustainable return to work and life for injured workers.
Your Responsibilities">* Managing and processing claims for injured workers who are claiming reimbursement and cost coverage of various types of medical expenses
* Reviewing, monitoring, and approving requests from injured workers for medical/surgical treatment
* Ensuring appropriate documentation is received to process weekly wage payments for employers and injured workers
* Administration-based tasks such as assessing and processing invoices, entering contact notes, drafting letters relating to decisions being made on claims etc
* Taking and making a high volume of client and customer calls relating to claims outcomes, updates, and customer service
* Working closely with internal and external stakeholders to support injured workers in their recovery
About You">To be successful in this role, you will need:
* Previous working experience in a customer service-based role, especially in fields/roles specialising in employment services, rehabilitation, mental health, social work, or health & safety
* Strong telephone-based conversational/communication skills, administrative skills, and ability to learn and use systems/databases
* Exceptional time management and organisational skills and the ability to prioritise your tasks
* Excellent communication and interpersonal skills, and a team-player attitude
* An aptitude for working within a dynamic, fast-paced, and challenging environment
What We Offer">In return for your expertise and dedication, we offer a competitive salary of $90,000 per annum, plus attractive remuneration packaging, flexible work arrangements, including Work from Home, Paid Parental Leave, Collaborative working environment – friendly, flexible, and supportive working environment which is built around great team support and rewarding opportunities, Opportunities for ongoing education and development, as well as career progression, A dedication to your wellbeing through our peer support program, corporate health insurance discounts, and wellness programs, Staff benefits including additional purchased leave, volunteer leave days, retail discounts, and more.
Salary Range">$80,000 - $110,000
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