Senior Case Manager

3 weeks ago


Melbourne, Victoria, Australia Gallagher Full time

About the Role

We are seeking a highly skilled Senior Case Manager to join our team at Gallagher. As a Senior Case Manager, you will play a critical role in managing and processing claims for injured workers, ensuring timely and accurate reimbursement of medical expenses and supporting their journey to recovery.

Key Responsibilities

  • Manage and process claims for injured workers, reviewing and monitoring requests for medical treatment and ensuring appropriate documentation is received.
  • Work closely with internal and external stakeholders, including injured workers, employers, and treating healthcare providers, to support a sustainable return to work and life for injured workers.
  • Utilize claims management systems and databases to record and review claims information, ensuring privacy and accuracy of information.
  • Participate in Case Conferences and implement strategies for effective cost management on claims.

About You

We are looking for a candidate with previous working experience in a customer service-based role, preferably in fields related to employment services, rehabilitation, mental health, social work, or health and safety. Strong telephone-based conversational/communication skills, administrative skills, and the ability to learn and use systems/databases are essential. Resilience, exceptional time management and organisational skills, and a team-player attitude are also required.

What We Offer

We offer a dedicated learning and capability program, attractive remuneration packaging, flexible work arrangements, and a collaborative working environment. You will also have opportunities for ongoing education and development, as well as career progression. Our peer support program, corporate health insurance discounts, and wellness programs demonstrate our commitment to your wellbeing.



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