Strategic Customer Experience Designer

1 week ago

Newcastle, New South Wales, Australia beBeeServiceDesign Full time $120,000 - $160,000
Job Description">

As a Service Design Lead, you will play a pivotal role in shaping the future state of customer experience. You will work closely with cross-functional teams to understand customer needs and design solutions that meet business objectives.

The key aspects of this role include:

  • A minimum of 5 years experience in service design with a proven track record of delivering successful projects.
  • Excellent analytical skills with the ability to develop insights and balance creative problem-solving.
  • Strong written, visual, and oral communication and presentation skills with the ability to express thoughts logically and succinctly.
  • Ability to work effectively with cross-functional teams and manage projects autonomously.

Required Skills and Qualifications

To succeed in this role, you will require:

  • Exceptional service design skills with the ability to develop and implement innovative solutions.
  • Strong analytical skills with the ability to identify pain points and develop targeted solutions.
  • Excellent communication and interpersonal skills with the ability to work effectively with stakeholders at all levels.
  • Ability to prioritize and manage multiple projects simultaneously while meeting deadlines.

Benefits

This role offers a unique opportunity to work in a dynamic environment where you can make a real impact on our customers' lives. We are committed to creating an inclusive culture where everyone has the autonomy and freedom to be their authentic selves.

Others

nib is a trusted health partner helping members and travellers make informed healthcare decisions and live healthier lives. Our commitment to improving health outcomes is evident in everything we do, from developing innovative solutions to providing exceptional customer service.

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