Senior Client Success Specialist

1 week ago


Eagle Farm, Queensland, Australia People2People Full time

About the Opportunity

This role presents a unique chance to build strong relationships with customers, providing support, updates, and training in relation to product and service offerings.

As part of the project team, you will identify opportunities for changes and updates, onboard customers, implement systems, and provide on-site system training.

Key Responsibilities:

  • Collaborate with clients to understand their needs and provide tailored solutions.
  • Develop and maintain knowledge of our products and services to ensure accurate information is provided to clients.
  • Work closely with internal teams to identify opportunities for growth and improvement.

Requirements:

  • Previous experience in Customer Success or Customer Support within software/SaaS is essential.
  • High-level computer skills and technical understanding of SaaS and cloud services are highly advantageous.
  • Experience working with modern CRM's and/or support ticketing systems is necessary.
  • Proven organisation and time management skills are required to manage multiple projects and customers.

What We Offer:

  • A supportive and established team environment.
  • The opportunity to work with diverse internal and external stakeholders.
  • A chance to grow within the role and team.
  • Flexible work arrangements.
  • The ability to work onsite with clients.

About Us

We are an award-winning recruitment group and HR solutions provider, operating in Australia, New Zealand, and the United Kingdom. Our company values diversity, inclusivity, and employee well-being.



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