Customer Success Specialist

5 days ago


Eagle Farm, Queensland, Australia People2People Full time

About the Role

  • This newly created position will see you build strong relationships with customers, providing support, updates and training in relation to product and service offered.

Key Responsibilities:

  1. Becoming part of the project team that identifies opportunities (changes and updates), onboarding customers, implementing systems and providing system training on site.

Requirements:

  • Previous experience in Customer Success / Customer Support role within software / SaaS.
  • A high level of computer skills and technical understanding of SaaS and cloud services is highly advantageous.
  • Experience working within modern CRM's and or support ticketing systems.
  • Proven organisation and time management skills as you will be working across multiple projects / customers.
  • A self-starter who can work autonomously but still form part of the broader team.

Benefits:

  • An established and supportive team environment.
  • Working with a diverse range of internal and external stakeholders.
  • The opportunity to grow within the role and team.
  • Flexible work arrangements.
  • Scope to get out of the office and onsite with clients.

Salary: $80k – 95k plus super.



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