Customer Success Specialist
5 days ago
About the Role
- This newly created position will see you build strong relationships with customers, providing support, updates and training in relation to product and service offered.
Key Responsibilities:
- Becoming part of the project team that identifies opportunities (changes and updates), onboarding customers, implementing systems and providing system training on site.
Requirements:
- Previous experience in Customer Success / Customer Support role within software / SaaS.
- A high level of computer skills and technical understanding of SaaS and cloud services is highly advantageous.
- Experience working within modern CRM's and or support ticketing systems.
- Proven organisation and time management skills as you will be working across multiple projects / customers.
- A self-starter who can work autonomously but still form part of the broader team.
Benefits:
- An established and supportive team environment.
- Working with a diverse range of internal and external stakeholders.
- The opportunity to grow within the role and team.
- Flexible work arrangements.
- Scope to get out of the office and onsite with clients.
Salary: $80k – 95k plus super.
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