Senior Customer Success Manager

4 days ago


Eagle Farm, Queensland, Australia Wabtec Full time

Company Overview

">

A leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail.

">

We have nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, enabling us to offer unmatched digital expertise, technological innovation, and world-class manufacturing and services.

">

Salary

">

We offer a permanent full-time position with competitive remuneration, providing an attractive salary package.

">

Job Description

">

This role is focused on customer service, with key responsibilities including:

">
  • ">
  • Point of contact for all customer support post system installation">
  • Manage the delivery of services across all customer SLAs, with accountability for SLA margin performance">
  • Facilitate periodic SLA Review meetings and escalate key issues and risks">
  • Monitor open support cases to ensure timely resolution and transparent communication of progress">
  • Proactively manage customer spares holding and provide advice regarding appropriate levels of managed stock">
  • Analyze customers' needs and suggest upgrades or additional features to meet their requirements">
  • Liaise with the sales department to win new business and increase sales">
  • Establish best practices">
">

Required Skills and Qualifications

">

To succeed in this role, you will need:

">
  • ">
  • Bachelor's degree from an accredited university or college (or equivalent trade qualification or experience)">
  • Experience in a similar position with a focus on customer service">
  • Exceptional commercial skills and experience in management, delivery and growth of Service Level Agreements">
  • Strong people management skills, with demonstrated experience in developing / coaching team members">
  • Have a proven ability to develop efficient and consistent work processes and procedures">
  • Excellent oral and written communication skills, with a high level of attention to detail">
  • Excellent interpersonal skills with the ability to interface at all levels and functions">
  • A results-oriented, customer first attitude">
  • Strong organizational skills, entrepreneurial drive">
  • Willingness to break the mould and challenge norms where needed">
  • Flexible work hours to accommodate varying time zones">
  • Occasional travel to customer sites (including international regions)">
  • A current driver's license is required">
">

Benefits

">

We offer a range of benefits, including:

">
  • ">
  • Permanent full-time position">
  • Competitive remuneration">
  • Rewards & Recognition Program">
  • Discounted health insurance with Medibank">
  • Novated Leasing with Custom Fleet">
  • Lifestyle discounts with Woolworths, Coles, Avis, Quest, Accor Hotels etc">
  • Access to our Employee Assistance Program">
">

Others

">

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

">

Wabtec Corporation is committed to taking on the world's toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles...people like you Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.



  • Eagle Farm, Queensland, Australia Wabtec Full time

    At Wabtec Corporation, we're shaping the future of transportation by combining our legacy with cutting-edge technology.About the RoleThis Sales and Customer Success Manager position is based in Eagle Farm (QLD) or Fountaindale (NSW), offering a unique opportunity to work with a leading global provider of equipment, systems, digital solutions, and value-added...


  • Eagle Farm, Queensland, Australia People2People Full time

    About the RoleWe are seeking a highly skilled Customer Success Specialist to join our team. As a key member of our customer success team, you will be responsible for building strong relationships with our clients, providing support, updates, and training in relation to our product and services.Key ResponsibilitiesProvide exceptional customer support and...


  • Eagle Farm, Queensland, Australia People2People Full time

    About the RoleThe Customer Success Specialist will be responsible for building strong relationships with customers, providing support, updates, and training in relation to product and service offered. This role is part of the project team that identifies opportunities, onboards customers, implements systems, and provides system training on site.Key...


  • Eagle Farm, Queensland, Australia People2People Full time

    **About the Role**We are seeking a highly skilled Customer Success Specialist to join our team in Eagle Farm. In this newly created role, you will be responsible for building strong relationships with customers, providing support, updates, and training in relation to our product and service offerings.**Key Responsibilities**Provide exceptional customer...


  • Eagle Farm, Queensland, Australia Linfox Full time

    Job Summary:BevChain, a subsidiary of Linfox, is seeking a seasoned professional to lead customer engagement efforts. The Customer Engagement Lead will be responsible for delivering exceptional customer experiences, fostering strong relationships with stakeholders, and driving continuous improvement in service delivery.Key Responsibilities:Collaborate with...


  • Eagle Farm, Queensland, Australia Wabtec Full time

    At Wabtec, we are a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Our mission is to create transportation solutions that move and improve the world.Join our team as a Customer Success Manager - Global PartnershipsWe are seeking a skilled professional to manage the delivery of services...


  • Eagle Farm, Queensland, Australia People2People Full time

    About the RoleThis newly created position will see you build strong relationships with customers, providing support, updates and training in relation to product and service offered.Key Responsibilities:Becoming part of the project team that identifies opportunities (changes and updates), onboarding customers, implementing systems and providing system...


  • Eagle Farm, Queensland, Australia People2People Full time

    About the OpportunityThis role presents a unique chance to build strong relationships with customers, providing support, updates, and training in relation to product and service offerings.As part of the project team, you will identify opportunities for changes and updates, onboard customers, implement systems, and provide on-site system training.Key...


  • Eagle Farm, Queensland, Australia Wabtec Full time

    Established as a leading global provider of innovative solutions for freight and transit rail, Wabtec Corporation is poised to drive progress through performance.We are committed to delivering better outcomes for our global customers by speaking the language of industry.Salary:The estimated salary for this role is $120,000 - $180,000 per annum, depending on...


  • Eagle Farm, Queensland, Australia People2People Full time

    Company Overview">We are partnering with an organisation that specialises in optimising and streamlining processes and procedures by offering a technology platform that delivers technical solutions to their niche client base.">About the Organisation">This forward-thinking company is looking for a skilled professional to join their team as a Senior Client...


  • Eagle Farm, Queensland, Australia MCT Group Full time

    Are you a highly skilled and organized individual looking for a challenging role in the automotive industry?We are seeking a Senior Administration Coordinator to join our team at MCT Group, a fast-paced and progressive business that operates across Australia.About UsMCT Group is a leading provider of fixed-price vehicle sales, with a strong focus on customer...


  • Eagle Farm, Queensland, Australia Thales Full time

    Commercial Manager Role OverviewWe are seeking an experienced Commercial Manager to join our team in Eagle Farm, QLD. As a key member of the Protected Vehicles (PRV) business, you will play a critical role in driving superior commercial management and leading the contract management team.About ThalesAt Thales, we leverage technology to create secure,...


  • Eagle Farm, Queensland, Australia Wabtec Full time

    At Wabtec, we're committed to taking on the world's toughest challenges and creating transportation solutions that move and improve the world. We're seeking a talented Customer Service Manager to join our team in Eagle Farm (QLD) or Fountaindale (NSW).About the RoleThis is a full-time position with competitive remuneration, estimated around $120,000 per...


  • Eagle Farm, Queensland, Australia Vinci Full time

    About the RoleAs a Senior Civil Construction Manager, you will play a crucial role in the successful delivery of various remedial projects across QLD. Your primary focus will be on concrete works, remediation, and FRP, with a strong emphasis on maintaining the highest safety and quality standards.The ideal candidate will possess at least 5 years of...


  • Eagle Farm, Queensland, Australia People2People Full time

    About the Opportunity">This exciting new role offers a unique chance to build strong relationships with customers, providing support, updates and training in relation to product and service offered.As a key member of the project team, you will identify opportunities for growth, onboard new clients, implement systems, and provide on-site training. Your...


  • Eagle Farm, Queensland, Australia people2people Full time

    Seeking an experienced Senior Financial Reporting Specialist to join our team at a global manufacturing business. As a key member of the finance team, you will be responsible for designing and implementing a robust management reporting framework within Dynamics 365 (D365). Collaborating closely with finance and IT teams, you will translate business...


  • Eagle Farm, Queensland, Australia Linfox Full time

    At Linfox, we are leaders in beverage supply chain solutions. As a specialist, we support major customers, including some of Australia's favourite beer, wine and spirit brands. Our mission is to provide our customers with a competitive advantage through industry leading innovations in safety, sustainability and efficiency. Linfox is Asia Pacific's largest...


  • Eagle Farm, Queensland, Australia Roc Consulting Full time

    About the RoleWe are seeking an experienced Customs Broker to join our team at Roc Consulting. Based in Australia, this role offers a unique opportunity to work with a global freight forwarder and supply chain specialist.The successful candidate will be responsible for applying customs requirements to both ocean and air freight movements for our clients....


  • Eagle Farm, Queensland, Australia G James Full time

    About the Role:G.James Glass and Aluminium, a leading integrated glass and aluminium manufacturer and contractor, seeks an experienced Senior Microsoft Systems Engineer to join their ICT team based at Eagle Farm, Brisbane.The successful candidate will provide technical support to the organisation and collaborate with cross-functional teams to deliver...


  • Eagle Farm, Queensland, Australia Thales Full time

    OverviewAt Thales, we leverage technology to drive progress in critical industries. Our commitment to innovation and excellence has earned us a reputation as a trusted partner.About the RoleWe are seeking an accomplished Commercial Manager to join our team at Thales Australia. This is a permanent opportunity based in Eagle Farm, QLD.Your Key...