Incident Response Expert

2 days ago


Brisbane, Queensland, Australia beBeeCare Full time $90,000 - $125,000

Our Team is Looking for a Critical Incident Specialist

We are seeking a highly skilled clinician to provide clinical excellence in delivering critical incident support across Australia.

This role involves providing psychological first aid and psycho-education to impacted customers and clients, working collaboratively with clinical and service delivery teams to ensure the highest standard of support and case management.

About You

You have at least three years of post-graduate experience in the EAP industry, clinical services, and wellbeing support. You excel in both individual and team settings and have a commitment to continuous improvement in clinical practices.

The Day-to-Day
  • Provide timely and efficient clinical case management, including escalations, while adhering to policy and procedure requirements.
  • Deliver psychological first aid and psycho-education to clients affected by critical incidents.
  • Collaborate with internal teams to ensure cohesive service delivery.
  • Maintain high standards of customer service by interacting empathetically and proactively with all stakeholders.
  • Ensure confidentiality of all client information.


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