
Incident Response Professional
1 week ago
Lifeworks is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health.
About this role:- We are seeking a dedicated and compassionate professional to deliver critical incident support across Australia.
- This role involves providing clinical excellence in delivering psychological first aid and psycho-education to impacted customers and clients.
- Deliver timely and efficient case management, adhering to policy and procedure requirements.
- Provide psychological first aid and psycho-education to clients affected by critical incidents.
- Collaborate with internal teams to ensure cohesive service delivery.
- Maintain high standards of customer service by interacting empathetically and proactively with all stakeholders.
- Contribute to the improvement of clinical processes and practices.
- Ensure confidentiality of client information in line with protocols.
- Support clinical escalations, complaints management, and contribute to team leadership as needed.
- Utilize multiple systems proficiently to manage cases and deliver services effectively.
- Clinical case management skills
- Psycho-educational expertise
- Effective communication skills
- Team collaboration and leadership skills
- Proficiency in multiple systems
This role offers a dynamic and supportive work environment, opportunities for professional growth, and a chance to make a positive impact on people's lives.
Other Information:Please note that this is a critical incident specialist position requiring a high level of professionalism and discretion.
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