Head of Training and Implementation

Company Overview

At Xplor, we are dedicated to empowering individuals to maximize their daily potential.

We provide small and medium-sized enterprises with cloud-based, user-friendly technological solutions that streamline the complexities of managing and expanding a business, allowing owners to focus on their passions. Through Xplor Pay, we facilitate prompt and secure payments for businesses, free from hidden charges. Our technology is homegrown, ensuring a platform that offers secure, transparent, rapid, and precise payment processing.

Our collective mission is to foster success for our clients. By joining our team, you become part of a personal connection that enhances the relationship our customers have with Xplor products.

Position Overview

We invite you to join our Education Sector as the Head of Training and Implementation, where you will have the opportunity to make a significant impact daily. Every interaction, every line of code, and every design choice contributes to enriching our customers' experiences.

The Training and Implementation teams are pivotal in driving our organization's growth by supporting new and transitioning customers at the beginning of their Xplor Education journey, establishing a foundation for future upselling and cross-selling of additional products, as well as ensuring long-term satisfaction and retention.

Reporting to the Chief Operating Officer of Education & Personal Services, you will lead the team responsible for onboarding, offboarding, training, and product adoption within the Education sector. You will oversee, manage, and provide direction, ensuring that all tasks align with both internal and customer expectations regarding quality and timeliness. Key responsibilities include:

• Collaborating with relevant stakeholders to create and sustain the processes and activities necessary for integrating our products with required solutions.
• Leading the training team to ensure revenue targets are achieved, making training a significant component of the commercial strategy.
• Ensuring that project and departmental milestones and goals are met while adhering to approved budgets.
• Managing the offboarding team to develop processes and tools that guarantee accurate billing cessation.
• Aligning billing processes with onboarding and offboarding, with the ability to interpret contracts for accuracy.
• Coordinating with the team to assess external customer product demands, developing project plans, and ensuring timely implementation that meets client expectations.
• Working with the Commercial team to ensure team members have the necessary documentation, training, software, and tools to respond effectively to customers and retain critical information for internal use.
• Collaborating with senior management to provide performance reports and metrics related to projects and departmental performance.
• Willingness to travel up to 25% and flexibility to attend virtual meetings outside standard working hours to connect with colleagues across different regions.

Location: Preference will be given to candidates who can be on-site occasionally, as the majority of the team is based in a central location. However, remote work options are available for candidates located in Australia or New Zealand.

Candidate Profile

What makes a strong candidate?

We seek individuals who are curious and empathetic. We value those motivated by meaningful work, who resonate with our core values, maintain a positive outlook, and thrive in dynamic and complex environments. We are inspired by individuals who can think big and act strategically while prioritizing people in all their endeavors.

Essential qualifications for this role include:

• Experience in a growing SaaS organization with revenues exceeding $20 million.
• Several years of experience in leading and expanding an implementation and training organization.
• A proven track record of building process-oriented teams with a blend of existing and new talent.
• Experience in developing KPIs, generating reports, forecasting, and managing performance.
• A passion for fostering a fun environment, developing talent, motivating teams, and building a world-class implementation and training organization.
• Financial Acumen: Demonstrates a comprehensive understanding of financial management principles to guide organizational actions and identify cost-effective strategies.
• Business Insight: Recognizes current and future resource needs based on organizational goals and budget realities, identifying potential risks and implementing measures to mitigate them.
• Empathy and Compassion: Values a culture where individuals feel safe to express their thoughts and emotions, particularly during challenging times.
• Proven Experience: Establishing organizational systems for defining responsibilities and tracking, monitoring, and measuring success.
• Adaptability: Comfortable generating support through organizational changes and adjusting ineffective strategies.

Additional Information

Values and Culture at Xplor

Our four core values guide our hiring practices, recognition of team members, and daily interactions with customers:

Make life simple
Build for people
Move with purpose
Create lasting communities.

If these values resonate with you and reflect the type of colleagues you wish to work alongside, you will thrive at Xplor.

As a member of our team, you will join a global network of talented colleagues who support each other's success. We prioritize shared passions and provide the tools necessary for delivering exceptional work and rapid growth.

Some of our perks and benefits include:

• 12 weeks of Gender Neutral Paid Parental Leave for both primary and secondary caregivers.
• #GiveBackDays – 3 additional days off to volunteer and contribute to your local community.
• Commitment to Diversity & Inclusion initiatives, including a D&I Council and Global Mentorship Program.
• Access to complimentary mental health support.
• Flexible working arrangements.

Ready to take the next step?

To initiate your application, please submit your resume, and we will reach out to you promptly. We encourage you to include a specific phrase at the top of your message to indicate your attention to detail in reading our job advertisement.

We understand that diverse candidates have unique needs. We welcome you to inform us of any additional requirements related to completing your job application or participating in the interview process.

About Us

We are the first global platform that combines SaaS with embedded payments and tools designed to assist businesses in their growth and success. Our software solutions cater to rapidly expanding 'everyday life' sectors: Education, Fitness & Wellbeing, Field Services, and Personal Services, supported by a global, cloud-based payment processing platform. Xplor Technologies serves over 106,000 customers who processed over $37 billion in payments across 20 markets.

Important Note

To be eligible for employment, you must be legally authorized to work in the country where you are applying. Xplor does not sponsor visas at any stage of the hiring process.

We kindly request that you apply through our careers portal or external job boards only. Please refrain from sending your application via email.

For more information about us and our products, please visit our website.

We also invite you to review our Candidate FAQs for further details about our recruitment process.

Please note that we do not solely rely on artificial intelligence (AI) for hiring, promotion, or any employment decisions. We do not have AI tools that make these decisions on our behalf.

Xplor is committed to attracting, retaining, and developing our workforce, regardless of gender identity, ethnicity, sexual orientation, disability, or age. We encourage applications from all sectors of the community and strongly welcome applications from the Aboriginal and/or Torres Strait Islander community.

We are a 2024 Circle Back Initiative Employer – we commit to responding to every applicant.