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Director of Implementation and Training
2 months ago
Xplor is seeking a highly skilled Director of Implementation and Training to join our Education Vertical. As a key member of our team, you will play a critical role in driving our company's growth by nurturing new and migrating customers at the outset of their Xplor Education journey.
The Implementation and Training teams are responsible for onboarding, offboarding, training, and adoption of our Education products. As Director, you will monitor, manage, and provide guidance to ensure that all tasks meet internal and customer expectations of quality and timeliness.
Key Responsibilities- Collaborate with relevant business partners to develop and maintain processes and activities needed to integrate our product with required solutions.
- Manage and lead the training team to ensure revenue targets are met, and training is a significant part of the commercial motion.
- Ensure project/department milestones/goals are met and adhere to approved budgets.
- Manage the offboarding group to develop processes and tools focused on ensuring accuracy of when billing should cease.
- Ensure billing is in alignment with onboarding and offboarding.
- Interpret contracts for accuracy.
- Coordinate with the team to review external customer product demands, develop project plans, and ensure implementations are completed on time and meet client expectations.
- Collaborate with the Commercial team to ensure team members have appropriate documentation, training, software, and other tools needed to effectively and efficiently respond to customers and retain information needed for internal use.
- Work with senior management to provide activity reports and metrics around project and department performance.
- Experience at a growing SaaS company with revenues $20m.
- Several years of experience leading and growing an implementation and training organization.
- History of building process-driven teams with a mix of existing and new talent.
- Experience in creating KPIs, building reports, forecasting, and performance management.
- Passionate about having fun, developing talent, motivating teams, and building a world-class implementation and training organization.
- A dynamic and growing company with a strong focus on innovation and customer satisfaction.
- A collaborative and supportive team environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
Xplor is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.
Please submit your resume and a cover letter outlining your experience and qualifications for this role. We look forward to hearing from you
