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Director of Implementation and Training

2 months ago


Melbourne, Victoria, Australia Xplor Education Full time
About the Opportunity

Xplor Education is seeking a highly skilled and experienced Director of Implementation and Training to join our team. As a key member of our Education Vertical, you will play a critical role in driving our company's growth by nurturing new and migrating customers at the outset of their Xplor Education journey.

As a Director of Implementation and Training, you will be responsible for leading the Implementation and Training teams, ensuring that all tasks meet the internal and customer's expectations of quality and timeliness. You will collaborate with relevant business partners to develop and maintain processes and activities needed to integrate our product with needed solutions.

Key Responsibilities:

  • Lead the Implementation and Training teams to ensure revenue targets are met and training is a larger part of the commercial motion
  • Develop and maintain processes and activities needed to integrate our product with needed solutions
  • Manage and lead the training team to ensure that project/department milestones/goals are met and adhering to approved budgets
  • Ensure that billing is in alignment with onboarding and offboarding, and interpret contracts for accuracy
  • Coordinate with team to review external customer's product demands, develop project plans, and ensure that implementations are completed on time and meet client expectations
  • Collaborate with Commercial team to ensure team members have appropriate documentation, training, software, and other tools needed to effectively and efficiently respond to customers and retain information needed for internal use
  • Work with senior management to provide activity reports and metrics around project and department performance

Requirements:

  • Experience at a growing SaaS company with revenues > $20m
  • Several years experience leading and growing an implementation and training organization
  • History of building process-driven teams with a mix of existing and new talent
  • Experience in creating KPIs, building reports, forecasting, and performance management
  • Passionate about having fun, developing talent, motivating teams, and building a world-class implementation and training organization
  • Financial Astuteness - Demonstrates broad understanding of financial management principles to direct organizational actions, identifies cost-effective approaches, and fosters an environment that encourages fiscal responsibility
  • Business Acumen - Recognizes current and future resource needs based on organizational goals, priorities, competing resource needs across initiatives, and budget realities
  • Acting with Empathy and Compassion - Affirms the value of a culture where people feel safe to share their thoughts and emotions, especially in challenging times
  • Proven experience Establishing organizational systems for defining responsibilities and tracking, monitoring, and measuring success
  • Comfortable with generating support through organizational changes and adjusting ineffective strategies

Xplor Education is a global platform combining SaaS with embedded payments, and tools to help businesses grow and succeed. We offer software solutions in fast-growing 'everyday life' verticals: Education, Fitness & Wellbeing, Field Services, and Personal Services. We serve over 106,000 customers that processed over $37 billion in payments, operating across 20 markets in 2023.

We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant. We are dedicated to attracting, retaining, and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.