Head of Training and Implementation Services

Company Overview

At Xplor, we are dedicated to empowering individuals to maximize their daily potential, which we find to be the most fulfilling way to invest our time.

We provide small and medium enterprises with cloud-based, user-friendly technological solutions that simplify the complexities of managing and expanding a business, allowing owners to focus on their passions. Through Xplor Pay, we facilitate prompt and secure payments for businesses, free from hidden charges. Our technology is homegrown, ensuring that our platform offers secure, transparent, rapid, and precise payment processing.

Our mission revolves around fostering success for our clients. By joining our team, you become part of a personal connection that enhances the relationship between individuals and Xplor products.

Position Overview

We invite you to join our Education Sector as the Head of Training and Implementation Services to create a significant impact daily. Each interaction, every line of code, and every design choice is an opportunity to enrich our customers' experiences.

The Training and Implementation teams are pivotal in driving our growth by supporting new and transitioning clients at the beginning of their Xplor Education journey, establishing a solid foundation for future upselling and cross-selling of additional products, as well as ensuring long-term satisfaction and retention.

Reporting to the Chief Operating Officer of Education & Personal Services, you will lead the team responsible for onboarding, offboarding, training, and product adoption within the Education sector. You will oversee, manage, and guide the team, ensuring that all tasks align with both internal and customer expectations regarding quality and timeliness. Key responsibilities include:

• Collaborating with relevant stakeholders to create and maintain the processes necessary for integrating our products with required solutions.
• Leading the training team to ensure revenue targets are achieved and that training plays a significant role in the commercial strategy.
• Ensuring that project and departmental milestones are met while adhering to approved budgets.
• Managing the offboarding team to develop processes and tools that guarantee the accuracy of billing cessation.
• Aligning billing processes with onboarding and offboarding, interpreting contracts for accuracy.
• Coordinating with the team to assess external customer product demands, develop project plans, and ensure timely implementations that meet client expectations.
• Working with the Commercial team to ensure team members have the necessary documentation, training, software, and tools to effectively respond to customer needs and retain essential information for internal use.
• Collaborating with senior management to provide activity reports and metrics regarding project and departmental performance.
• Willingness to travel up to 25% and flexibility to attend virtual meetings outside standard working hours to connect with colleagues.

Location: Preference will be given to candidates who can be on-site occasionally, as the majority of the team is based in a specific location. However, remote work is available for candidates across Australia or New Zealand.

Candidate Profile

What makes a strong candidate?

We seek curious and empathetic individuals. We value those motivated by meaningful work, who resonate with our core values, maintain a positive outlook, and thrive in dynamic and complex environments. We are inspired by individuals who can think big and act with both tactical and strategic approaches, prioritizing people in all their endeavors.

Essential Qualifications:

• Experience in a growing SaaS organization with revenues exceeding $20 million.
• Several years of experience in leading and expanding an implementation and training organization.
• A track record of building process-oriented teams with a blend of existing and new talent.
• Experience in establishing KPIs, generating reports, forecasting, and managing performance.
• A passion for fostering a fun environment, developing talent, motivating teams, and creating a world-class implementation and training organization.
• Financial Acumen: Demonstrates a comprehensive understanding of financial management principles to guide organizational actions and identify cost-effective strategies.
• Business Insight: Recognizes current and future resource needs based on organizational goals and budget realities, identifying potential risks and implementing measures to mitigate them.
• Empathy and Compassion: Values a culture where individuals feel safe to express their thoughts and emotions, especially during challenging times.
• Proven Experience: Establishing organizational systems for defining responsibilities and tracking, monitoring, and measuring success.
• Adaptability: Comfortable generating support through organizational changes and adjusting ineffective strategies.

Additional Information

Values and Culture at Xplor

Our four core values guide our hiring practices and daily interactions:

1. Simplify life
2. Design for people
3. Act with intention
4. Build lasting communities.

If these values resonate with you and reflect the type of colleagues you wish to work alongside, you will thrive at Xplor.

As a member of our team, you will join a global network of talented colleagues who support your success. We prioritize shared values and passions, providing the tools necessary for you to excel and grow rapidly.

Some of our benefits include:

• 12 weeks of Gender Neutral Paid Parental Leave for both primary and secondary caregivers.
• #GiveBackDays – 3 additional days off to volunteer and contribute to your local community.
• Commitment to Diversity & Inclusion initiatives, including a D&I Council and Global Mentorship Program.
• Access to complimentary mental health support.
• Flexible working arrangements.

Application Process

To initiate your application, please submit your resume, and we will reach out to you promptly. Include the word "moonshot" at the beginning of your message to the Hiring Manager to demonstrate your attention to detail.

We understand that diverse candidates have diverse needs. We encourage you to inform us of any additional requirements related to your application or interview process.

About Us

We are the first global platform that integrates SaaS with embedded payments and tools to assist businesses in their growth and success. Our software solutions span fast-growing sectors, including Education, Fitness & Wellbeing, Field Services, and Personal Services, supported by a global, cloud-based payment processing platform. Xplor Technologies serves over 106,000 clients who processed over $37 billion in payments across 20 markets.

Important Note

To be eligible for employment, you must be legally authorized to work in the country you are applying for. Xplor does not sponsor visas at any stage of the hiring process.

We kindly request that you apply through our careers portal or external job boards only. Please refrain from sending applications via email.

For more information about us and our products, please visit our website. We also invite you to check our Candidate FAQs for insights into our recruitment process.

Please note that we do not solely rely on artificial intelligence (AI) for hiring, promotions, or other employment decisions. We do not have AI tools that can make these decisions for us.

Xplor is committed to attracting, retaining, and developing our workforce, regardless of gender identity, ethnicity, sexual orientation, disability, or age. We encourage applications from all sectors of the community and particularly welcome applications from the Aboriginal and/or Torres Strait Islander community.

We are a 2024 Circle Back Initiative Employer – we commit to responding to every applicant.