Insurance Claims Manager
3 days ago
About This Role
The Insurance Claims Manager is responsible for overseeing the insurance claims process, ensuring compliance with regulatory requirements, and providing exceptional customer service.
This position involves managing death claims distribution, lodging and triaging claims, and taking ownership of complex claims such as Death/Terminal Illness, Total and Permanent Disability, Income Protection, and Permanent Incapacity.
The successful candidate will be the primary point of contact for members and beneficiaries, handling claims from submission to resolution, and engaging with vulnerable individuals with empathy and compassion.
Key Responsibilities:
- Manage the claims workflow, ensuring timely and accurate processing.
- Lodge and prioritize claims based on urgency and complexity.
- Take ownership of claims, escalating any issues or concerns to senior management.
- Communicate effectively with members and beneficiaries, providing clear and concise information regarding claim status and progress.
- Action and complete work within agreed service level agreements (SLAs).
- Provide administrative support, maintaining accurate records and documentation.
Requirements:
- Proven experience in a similar role, with expertise in insurance claims management.
- Superannuation or industry experience, with knowledge of relevant regulations and compliance requirements.
- Excellent communication and interpersonal skills, with ability to build strong relationships with stakeholders.
- Strong analytical and problem-solving skills, with attention to detail and ability to multitask.
- Able to work independently and as part of a team, with flexibility to adapt to changing priorities.
Benefits:
- Hybrid work model, offering flexibility and work-life balance.
- Income Protection Insurance & Salary Continuance.
- Flexible Time Off.
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