Insurance Claims Manager
7 days ago
We are seeking a skilled professional to manage general insurance claims and provide high-quality technical advice and support to clients throughout the claims process.
The ideal candidate is a client service champion, skilled in conflict resolution, effective communication with clients, and adept at managing complex claims.
- Manage a portfolio of general insurance claims.
- Provide expert guidance on policy coverage and interpretation, and advocate for the client in relation to insurer indemnity denials.
- Drive the settlement negotiation process and negotiate on behalf of the client.
- Act as a trusted advisor to clients, demonstrating value and driving results.
- Manage external providers and interface with panel solicitors, loss adjusters and investigators as required.
- Respond to queries from brokers and clients.
- Conduct meetings and liaise with clients, insurers, claimants, and external providers.
- Manage moderate to complex claims in accordance with our processes and Client Service Agreements.
- Prepare routine claims reports including claims trends analysis and summaries for the client and broker.
- Maintain fully documented system based electronic files and a system prompted diary follow up procedure on each claim.
- Work independently and as part of a team to achieve business objectives.
- Previous experience in claims handling.
- Proven experience in a customer-facing role.
- Strong organisational and multitasking skills.
- Excellent communication and interpersonal abilities.
- Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook).
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Sydney, New South Wales, Australia Zurich Insurance Full time**How does 5 weeks leave per year, an impactful career that you'll truly love, and working for a great organisation that empowers wellbeing sound like to you?****A new adventure awaits**At Zurich we're on a journey towards a brighter futureA brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and...
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