AWS Incident Response Engineer
1 day ago
**Job Description:**
Avoiding and resolving high-visibility incidents is a top priority at Amazon Web Services. We're looking for a skilled Support Engineer to join our AWS Incident Response team.
About the Role:
You'll be responsible for reducing the duration, frequency, and impact of issues within the AWS and Amazon infrastructure. This involves leading conference calls and teams across the globe to direct the resolution of high-visibility incidents. You'll also mentor others, helping them grow their incident management skills, and identify trends in data to propose and drive projects that shorten or avoid events altogether.
Key Responsibilities:
- Drive the resolution of large-scale customer-impacting issues as part of a team rotation, including some weekends and holidays.
- Identify and troubleshoot recurring platform issues and own projects to drive improvements.
- Participate in Agile sprints to evolve business processes and technologies.
- Create and review documentation; design new standard operating procedures.
- Mentor peers in your areas of technical and operational strength.
Requirements:
To succeed in this role, you should have 2+ years of software development experience or 2+ years of technical support experience, with expertise in scripting modern programming languages, troubleshooting, and debugging technical systems.
Preferred Qualifications:
- Knowledge of web services, distributed systems, and web application development.
- Experience troubleshooting and maintaining hardware and software RAID.
- Experience with REST web services, XML, JSON.
Salary Range: $120,000 - $180,000 per year, depending on location and experience.
Benefits: Amazon offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, paid time off, and access to innovative technology.
About Amazon: We're committed to diversity, equity, and inclusion. We welcome applicants from diverse backgrounds and perspectives. If you're passionate about technology and want to make a difference, consider joining our team.
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