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Insurance Claims Specialist
3 weeks ago
Fully backed by a leading insurer, we offer a diverse range of underwriting solutions across various sectors. With our award-winning claims service, we ensure that assets are covered comprehensively, powering business growth.
Our core values of 'inspire,' 'wholehearted,' and 'ownership' guide our interactions with customers, colleagues, and partners, fostering an environment of respect, proactivity, and innovation.
We support our brokers and manage an end-to-end claims process, delivering a best practice customer experience. Reporting into the Claims Team Leader, you will be responsible for:
- Facilitating the claims process, including setting reserves, authorising payments within authority levels and according to SLAs.
- Ensuring the customer is kept informed of progress while negotiating options and escalating when required throughout the duration of the claim.
- Ensuring adherence to industry regulations, legal requirements, and company policies.
- Providing prompt attention to all claims in accordance with Company standards and SLA requirements.
- Keeping up to date with industry best practices by participating in business-related industry forms and working groups.
Skill and Experience Required:
- Experience in the insurance claims industry with knowledge of insurance policies, procedures, insurance laws, and regulations.
- Takes pride in delivering a high standard of customer service and effective working relationships with internal and external customers and service providers.
- A team player, who is collaborative, shares their ideas, and encourages others.
As part of our team, you'll enjoy opportunities to grow and learn new skills, work collaboratively across different areas, and contribute to collective success. We provide a dynamic work environment with exciting new career and growth opportunities.
