Desktop Home Assessor VIC

4 weeks ago


Sunshine, Australia Auto & General Full time
About the Role

We are seeking a skilled Desktop Home Assessor to join our team at Auto & General. As a key member of our Home Assessing Team, you will be responsible for managing allocated claims from start to finish.

Key Responsibilities
  • Conduct thorough desktop assessments of insured properties using virtual assessing and causation reports.
  • Produce detailed reports, determining cause, coverage, damage, and best repair methods.
  • Review scope of works and expert reports to ensure cost-effective and timely repairs.
  • Build and maintain relationships with internal and external stakeholders, including local authorities and third-party building surveyors.
  • Negotiate and define scope of work and associated costing with key stakeholders.
  • Manage end-to-end claim processes, controlling costs, quality, and service.
  • Meet consistent key performance measures (KPIs).
  • Submit reports, review scope of works, and documentation in a timely manner.
What We're Looking For
  • Previous experience in the insurance, building, or construction industry is highly desirable.
  • Exceptional customer service and supplier relationship management skills.
  • Ability to thrive in fast-paced, high-pressure environments.
  • Confident use of technology.
Why Join Us?
  • Be rewarded for your hard work through bonuses and perks.
  • Enjoy work flexibility, including the option to work from home two days a week.
  • Take advantage of options for leave, including volunteer days, paid parental leave, and the opportunity to purchase additional leave.
  • Grow with us through learning and professional development opportunities.
  • Give back to the community through our A&G Difference program.
  • Take care of yourself with our healthy mind and body hub, mental health support, and fitness discounts.
  • Celebrate our successes and have fun with our on-site events, family fun days, and annual celebrations.
  • Save money with discounts on insurance products and partner offers.


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