Guest Experience Host

1 day ago

Surfers Paradise, Queensland, Australia Travel + Leisure Co. Full time
Deliver Exceptional Guest Experiences

We're seeking a skilled Guest Experience Host to join our team at Travel + Leisure Co. As a key member of our resort team, you'll be responsible for providing exceptional customer service and creating memorable experiences for our guests.

Key Responsibilities:

  • Manage the activities and performance of Guest Experience Hosts in the absence of the Guest Experience Host Manager
  • Schedule onsite resident guests for Owner Updates or regular Club presentations, as appropriate, during their stay at the resort property
  • Greet and register owners and guests, providing information on local area attractions
  • Complete all department-related paperwork and utilize communication equipment, including telephones, facsimiles, and computers
  • Meet guests face-to-face and generate sales appointments for our sales centers located at our amazing resorts and via livestream
  • Establish commonality and build rapport with customers to ensure an exceptional experience is delivered
  • Work closely with the resort operations team to provide a high level of service and a seamless transition for owners and guests through the check-in process
  • Clearly articulate the benefits of traveling within the Wyndham Destinations community
  • Meet targets and KPIs as set by the business
  • This role requires you to be available for weekend and public holiday shifts.

What We Offer:

As a valued member of our team, you'll enjoy a range of benefits, including:

  • Professional development funding
  • Discounted hotel stays across Australia, Fiji, and New Zealand
  • Great career development opportunities

Requirements:

To succeed in this role, you'll need:

  • Previous experience in a similar hotel position
  • A genuine passion for customer service and the local area
  • Excellent communication skills with strong interpersonal skills
  • Enthusiasm, self-motivation, and a positive attitude
  • Immaculate presentation and professional grooming standards
  • High levels of computer literacy
  • Previous experience with a PMS system (Hirum, Fidelio, Opera, etc.) is advantageous
  • The ability to recognize and solve problems in the workplace
  • Flexibility to work a varied schedule, including nights, weekends, public, and school holidays.

Why Travel + Leisure Co.?

We're a value-driven organization that promotes continual growth and development for our people. Our mission is simple: to put the world on vacation. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

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