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Guest Experience Host

2 months ago

Surfers Paradise, Queensland, Australia Travel + Leisure Co Full time

Unlock the Art of Exceptional Guest Experiences

At Travel + Leisure Co., we're passionate about delivering unforgettable vacations to our guests. As a Guest Experience Host, you'll play a vital role in creating lifelong memories for our owners and guests.

Your Key Responsibilities:

  • Manage the activities and performance of the Guest Experience Hosts in the absence of the Guest Experience Host Manager
  • Schedule onsite resident guests to Owner Updates or regular Club presentations, as appropriate, during the guest's stay at the resort property
  • Greet and register owners and guests
  • Provide information on local area attractions
  • Complete all department-related paperwork
  • Utilize all communication equipment, including telephones, facsimiles, and computers
  • Meet guests face-to-face and generate sales appointments for our sales centers located at our amazing resorts and via livestream
  • Establish commonality and build rapport with customers to ensure an exceptional experience is delivered
  • Collaborate with the resort operations team to provide a high level of service and a seamless transition for owners and guests through the check-in process
  • Clearly articulate the benefits of traveling within the Wyndham Destinations community
  • Meet targets and KPIs as set by the business
  • This role requires you to be available for weekend and public holiday shifts.

What We Offer:

As a valued member of our team, you'll enjoy:

  • Professional development funding
  • Discounted hotel stays across Australia, Fiji, New Zealand
  • Great career development opportunities

What We're Looking For:

To succeed in this role, you'll need:

  • Previous experience within a similar hotel position
  • Genuine passion for customer service and the local area
  • Excellent communication skills with strong interpersonal skills
  • Enthusiastic, self-motivated, and positive individual
  • Immaculate presentation and professional grooming standards
  • High levels of computer literacy
  • Previous experience with a PMS system (Hirum, Fidelio, Opera, etc.) advantageous
  • Ability to recognize and solve problems in the workplace
  • Ability to work a flexible schedule, including nights, weekends, public, and school holidays.

Why Travel + Leisure Co.?

We're a value-driven organization that promotes continual growth and development for our people. Our inclusive environment delivers excellence and takes time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.