Guest Experience Host

1 week ago

Surfers Paradise, Queensland, Australia Travel + Leisure Co Full time

Unlock the Art of Exceptional Guest Experiences

At Travel + Leisure Co., we're passionate about putting the world on vacation. As a Guest Experience Host, you'll be the face of our brand, delivering unforgettable experiences to our guests. If you're a people person with a passion for customer service, we want to hear from you

About the Role

  • Manage the activities and performance of Guest Experience Hosts in the absence of the Guest Experience Host Manager
  • Schedule onsite resident guests for Owner Updates or regular Club presentations
  • Greet and register owners and guests
  • Provide information on local area attractions
  • Complete all department-related paperwork
  • Utilize communication equipment, including telephones, facsimiles, and computers
  • Meet guests face-to-face and generate sales appointments for our sales centers
  • Establish commonality and build rapport with customers to ensure an exceptional experience
  • Work closely with the resort operations team to provide a high level of service
  • Clearly articulate the benefits of traveling within Wyndham Destinations
  • Meet targets and KPIs as set by the business

What We Offer

  • Professional development funding
  • Discounted hotel stays across Australia, Fiji, New Zealand
  • Great career development opportunities

Requirements

  • Previous experience in a similar hotel position
  • Genuine passion for customer service and the local area
  • Excellent communication and interpersonal skills
  • Enthusiastic, self-motivated, and positive individual
  • Immaculate presentation and professional grooming standards
  • High levels of computer literacy
  • Previous experience with a PMS system advantageous
  • Ability to recognize and solve problems in the workplace
  • Flexible schedule, including nights, weekends, public, and school holidays

Join a Global Team Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. We're an inclusive environment where we deliver excellence, take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Build a career where memories start with you.

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