Guest Experience Host

2 months ago


Surfers Paradise, Queensland, Australia Travel + Leisure Co. Full time
{"h2":{"text":"Unlock Your Potential at Travel + Leisure Co."}},

We are seeking a highly motivated and enthusiastic Guest Experience Host to join our Surfers Paradise team. As a key member of our Face to Face Lead Generator Team, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.

Key Responsibilities
  • \t
  • Manage the activities and performance of Guest Experience Hosts in the absence of the Guest Experience Host Manager \t
  • Schedule onsite resident guests for Owner Updates or regular Club presentations \t
  • Greet and register owners and guests, providing information on local area attractions \t
  • Complete all department-related paperwork and utilize communication equipment \t
  • Meet guests face to face and generate sales appointments for our sales centers \t
  • Establish commonality and build rapport with customers to ensure an exceptional experience \t
  • Work closely with the resort operations team to provide a high level of service \t
  • Clearly articulate the benefits of traveling within Wyndham Destinations community \t
  • Meet targets and KPIs as set by the business \t
  • This role requires weekend and public holiday shifts \
What We Offer

As a valued member of our team, you will enjoy a range of benefits, including:

  • \t
  • Professional development funding \t
  • Discounted hotel stays across Australia, Fiji, and New Zealand \t
  • Great career development opportunities \
Requirements

To be successful in this role, you will possess:

  • \t
  • Previous experience in a similar hotel position \t
  • Genuine passion for customer service and the local area \t
  • Excellent communication and interpersonal skills \t
  • Enthusiastic, self-motivated, and positive individual \t
  • Immaculate presentation and professional grooming standards \t
  • High levels of computer literacy \t
  • Previous experience with a PMS system advantageous \t
  • Ability to recognize and solve problems in the workplace \t
  • Flexibility to work a varied schedule, including nights, weekends, and public holidays \
Join Our Global Team

At Travel + Leisure Co., we value our associates and strive to create a positive and inclusive work environment. If you are passionate about delivering exceptional customer service and creating memorable experiences, we encourage you to apply for this exciting opportunity.

We are an equal opportunity employer and welcome applications from diverse candidates.


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