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Technical Training Specialist

2 months ago

Sydney, New South Wales, Australia Sg Fleet Australia Pty Ltd Full time
About the Role

This position is to train Operations staff to deliver exceptional and delightful customer experiences. The scope of this position includes the evaluation and enhancement of existing and ongoing training deliverables, capabilities and development and upkeep of all work instructions through E-learning and some face-to-face training for existing and the onboarding of new employees. As well as supporting management with quality assurance checks, reporting and peer to peer coaching.

Key Responsibilities
  • Training with in-depth knowledge of Novated products and Operational functions
  • Consult with stakeholders to identify and prioritise and develop Teams knowledge about key company initiatives and products, events, and industry insights including collaboration on upcoming process and technology changes
  • Design and deliver technical training programs across all SG Platforms including implementation of measures to ensure competencies and learning outcomes are achieved
  • Employ a variety of training delivery methods to increase competency and drive efficiency
  • Assist with change management activities and deliver training to operations team members on all operating platform
  • Partner with the Customer experience team to enhance initiatives to lift NPS
  • Maintain training records and create operational training content and assets
  • Upskill, facilitate, and provide training solutions based on customer feedback through the CX Programme
  • Spot check operational processes in line with quality and accuracy to identify training needs
  • Actively engage with the business and stakeholders to manage and contribute to a strong risk, quality and compliance management culture.
Requirements
  • A sound working knowledge of SG Fleets Operating platforms
  • Exceptional communication skills both written and verbal with the ability to communicate effectively at all times and strong attention to detail and accuracy
  • Leadership experience and excellent stakeholder management
  • Flexibility to adapt in a fast paced, changing environment
  • Ability to learn how to create training plans, training material and to train individuals and large teams
  • A competent level of computer literacy
  • Proven ability to work autonomously and to manage resources and time effectively to achieve outcomes