Training Specialist

4 weeks ago

Sydney, New South Wales, Australia Tyro Payments Limited Full time

About Tyro Payments Limited

We're a tech company at heart, but our culture is built on fostering a diverse and inclusive environment, and a passion for continuous learning.

Our team of 600+ is a highly collaborative mix of people, working closely with engineering, product management, customer support, sales, and other functions within the business.

We go to great lengths to ensure a positive and enjoyable employee experience for all, and everyone is committed to delivering great outcomes for our customers.

About the role:

We're looking for a Training Specialist to join our Growth Team, who will play a pivotal part in shaping the technical training journey for new team members, ensuring they hit the ground running with confidence.

This role involves designing and delivering engaging training programs for new hires, upskilling, and change initiatives across the Growth Team, aligned with our values and technical requirements.

Key responsibilities:

  • Design and deliver training programs for new hires, upskilling, and change initiatives.
  • Develop diverse training formats, including in-person sessions, digital/webinars, self-directed modules, and always-available resources.
  • Collaborate with stakeholders to maintain and update training materials, ensuring they are current and reflect any product or process changes.
  • Oversee and manage all training tools and content, ensuring alignment with our strategic goals.
  • Analyse data from Quality, Performance, and Risk teams to identify and address training gaps or improvement opportunities.
  • Support leaders in ensuring a smooth transition from training to on-the-job application and gather feedback to continuously enhance training programs.

Requirements:

  • Previous experience in training, preferably within contact centers or financial services environments.
  • Proven ability to gather and understand stakeholder requirements to design effective training courses.
  • Previous experience using online learning software to build training modules.
  • Strong understanding of customer service and sales processes, with a focus on drivers of customer experience success.
  • Excellent communication skills, both verbal and written, with the ability to engage diverse audiences.
  • Demonstrated problem-solving skills, with a proactive approach to addressing challenges.
  • Ability to work independently, managing time and priorities effectively.

What we offer:

We've worked hard to create an environment that's big on diversity, inclusion, and flexibility, and one that suits the changing needs of our people across Australia.

  • A hybrid working policy that truly enables you to live your best life.
  • Learning and career development opportunities.
  • 16 weeks paid primary carers leave.
  • 12 weeks paid secondary carers leave.
  • Annual team-based volunteer day.
  • We're a social bunch, we love a weekly team social event, snacks, a selection of craft beer, wine, and non-alcoholic beverages, ping pong, and video games.
  • Taco Tuesdays.
  • Mental health and wellness initiatives.
  • Personal finance initiatives.

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