Technical Specialist

4 weeks ago

Sydney, New South Wales, Australia InterSystems Full time

Job Summary

InterSystems is seeking a skilled and motivated individual to join its product support and services team. As a Technical Specialist, you will have the opportunity to work with a broad range of new and advanced technology, developing your technical, professional, and personal skills within a collaborative learning environment.

As a member of the team, you will provide technical support and training to organisations within the healthcare industry, visiting client sites and implementation partners as required. Some travel may be necessary.

You will have the opportunity to work on new implementations or upgrade projects, providing support and completing project development tasks for InterSystems TrakCare solution and related products.

Responsibilities

  • Provide timely and effective responses to customer inquiries, ensuring high levels of customer satisfaction.
  • Provide technical support and development, troubleshooting and performance analysis for reports, stored procedures, interfaces, conversions, data migration scripts and user defined functions.
  • Responsible for site specific and project development activities, ensuring that the software solution is delivered and deployed in line with requirements.
  • Investigate and escalate open incidents and problems within the ITIL framework and in accordance with current policies and procedures.
  • Provide recommendations and best practices for system and technical areas such as reporting, integrations, printing, networks, configurations, architectures related to InterSystems TrakCare solution and related products.
  • Production of technical documentation and training material such as reference materials, installation instructions, user guides, knowledge-base articles.
  • Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.
  • Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
  • Report development using 3rd party products such as JReports.
  • Provide virtual and on-site technical training if required.
  • Participate in remote and on-site technical support, implementations, and upgrades as required.
  • Participate in the on call 24-hour roster service as required.

Requirements

  • Knowledge of object orientated programming and web scripting languages, such as Python, REST/API, HTML, and Java script, SQL, data analysis and database methodologies.
  • Knowledge of Linux is strongly desired, and VMWare is a plus.

Education and Training

  • BS or MS in Computer Science, Information Technology or equivalent.

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