Lounge Ambassador

4 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $55,000 - $80,000

Job Overview:

We are seeking an exceptional Lounge Ambassador to deliver outstanding guest service and meet client expectations.

Key Responsibilities:

  • Warmly welcome guests in the lounge with personalized engagement
  • Support front desk operations, ensuring seamless daily functions
  • Respond to guest inquiries via phone, email, or in-person
  • Efficiently serve guest arrivals and departures
  • Achieve high guest satisfaction targets and exhibit exceptional customer service
  • Consistently provide excellent guest service

Ideal Candidate Qualifications:

  • Proven experience in similar roles within a hosting or front office environment
  • Motivated individual with genuine passion for hospitality and guest service
  • Ability to quickly learn and understand aviation flight schedules, codes, and software platforms
  • Excellent communication skills and ability to collaborate closely with team members and aviation companies
  • Strong time management skills
  • Friendly, outgoing personality and high standard of personal presentation

What We Offer:

  • Competitive penalty rates
  • Generous travel allowance
  • 12 weeks of paid parental leave
  • Access to extensive training and development opportunities
  • Exclusive retail discounts available to Compass Group employees

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