Duty Manager

2 weeks ago


Homebush, Victoria, Australia PULLMAN Full time
About the Role

We are seeking a highly motivated and experienced Duty Manager to join our team at Pullman Hotel. As a key member of our Front Office team, you will be responsible for ensuring a high level of guest service and satisfaction.

Key Responsibilities
  • Operational Excellence: Oversee and support the daily operations of Front Office and other departments as required, ensuring seamless execution of tasks and activities.
  • Guest Satisfaction: Drive KPIs including guest satisfaction, loyalty sign-ups, and upselling, taking initiative to ensure positive and productive interactions with our guests.
  • Issue Resolution: Actively resolve guest requests, complaints, and challenges, demonstrating a customer-centric approach and a commitment to excellence.
  • Front Office Activities: Assist with front office activities from check-in to check-out, ensuring all procedures are adhered to and maintaining brand standards.
  • Team Support: Support the Front Office Manager in rostering while working within a budgeted payroll, ensuring efficient use of resources.
  • Health and Safety: Be responsible for the health and safety of all patrons, guests, and staff members, maintaining a safe and secure environment.
Requirements
  • Experience: Experience in a similar role or environment, preferably in mid-scale or luxury hotels, with a proven track record of delivering exceptional guest service.
  • Skills: Demonstrated ability to 'surprise' our guests, confidence in delighting and resolving guest issues, time management, and multi-tasking skills, high security awareness, and experience in Opera Cloud preferred.
  • Certifications: Must have a current NSW RSA and Senior First Aid Certificate, open manual driver's license is advantageous.
  • Availability: Flexibility to work varied shifts, including weekends and Public Holidays as per business demands, unlimited work rights in Australia.
What We Offer
  • Fun and Rewarding Work Environment: A dynamic and supportive team environment that fosters growth and development.
  • Worldwide Opportunities: Access to internationally recognized learning and development programs, worldwide work and travel opportunities with AccorHotels' international network of over 4000 hotels in over 90 countries.
  • Benefits: Discounts on products and services with our partners, including gym membership, electronics, and more.

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