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Executive Lounge Ambassador

2 months ago

Homebush, Victoria, Australia PULLMAN Full time
Executive Lounge Host Job Description

At Pullman, we're committed to delivering exceptional guest experiences. As an Executive Lounge Host, you'll play a pivotal role in ensuring our VIP guests feel welcome and valued.

Key Responsibilities:

  • Greet and welcome VIP guests, providing personalized service and ensuring a seamless experience.
  • Offer information on hotel services, local attractions, and transportation, showcasing your knowledge and expertise.
  • Assist with food and beverage service, maintaining high standards of quality and presentation.
  • Handle guest inquiries and requests promptly, ensuring their satisfaction at all times.
  • Monitor lounge cleanliness and coordinate with housekeeping to maintain a pristine environment.
  • Assist with lounge events and special services, providing exceptional support and attention to detail.
  • Record and respond to guest feedback, using it to enhance service delivery and improve the guest experience.
  • Manage guest check-ins and check-outs, ensuring a smooth and efficient process.
  • Assist with administrative duties, such as guest reservations, lounge inventory, and billing processes.

Qualifications:

  • Experience: Previous experience in customer service or hospitality, preferably in a luxury hotel or lounge setting.
  • Communication Skills: Strong verbal and written communication skills, with the ability to communicate effectively with high-profile guests and team members.
  • Interpersonal Skills: Friendly, approachable, and professional demeanor, with the ability to handle guest requests and complaints with tact and courtesy.
  • Attention to Detail: Excellent organizational skills, with a keen eye for detail, particularly in maintaining high service and presentation standards.
  • Multitasking Ability: Capable of managing multiple tasks in a high-pressure environment while maintaining calm and efficiency.
  • Team Player: Ability to work well with others, collaborate across departments, and maintain a positive attitude.
  • Flexibility: Willing to work flexible hours, including weekends, holidays, and evenings, as required by the needs of the lounge.
  • Languages: Proficiency in English is required; knowledge of additional languages, particularly those relevant to international guests, is a plus.

About Accor:

At Accor, we're passionate about creating exceptional guest experiences. With over 4,000 properties across 90 countries, we're a true international brand. Our commitment to excellence and customer satisfaction drives everything we do.

Join us at Pullman, Novotel, and Ibis Hotels Sydney Olympic Park, where we're proud to offer exceptional opportunities for career development across much-loved brands.