Operational Excellence Specialist

1 week ago

Sydney, New South Wales, Australia beBeeEnterprise Full time $100,000 - $155,000
Job Title: Service Operations Specialist Enterprise

 

Job Description:

The Service Operations Specialist - Enterprise will provide IT infrastructure and support ensuring IT service availability and reliability. This role will also collaborate with internal and external IT support teams on incident, problem, change and availability management to drive operational efficiencies and reliability of IT services in the enterprise.

The key accountabilities of this role include:

  • IT Infrastructure, support, problem management and maintenance of IT services in enterprise domains.
  • Manage communications and acts as escalation point for high impacting incidents to the Service Delivery Manager to provide status updates, resolve issues, and manage expectations.
  • Support batch operations for 24x7 operations of all system batch streams within the Automic environment.
  • Liaise with key internal and external service provider teams to deliver services to meet business demand.
  • Own the operation stability of the assigned portfolio of IT services through Change and Release management.
  • On call responsibilities: Rostered on call support per rotational basis.

 

Required Skills and Qualifications:

The ideal candidate will have 3-5 years of relevant experience in operations of Support including enterprise Batch Automation, exposure and working knowledge of IT Service Operations (e.g. ITIL), and a strong track record in IT Service Delivery and Support.

The successful candidate will bring a solid skill set in customer relationships, stakeholder management, problem solving, issue resolution, business acumen, negotiation and influencing, paired up with effective communication.

 

Benefits:

Woolworths Group offers a progressive and competitive leave policy, team discounts across our range of brands, and a robust rewards program that celebrates and incentivises purpose-driven work.

 

Other Information:

This is a full-time, permanent role based in Sydney, with flexible working arrangements available.

 

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