Practice Operations Manager
4 weeks ago
About the role
You will be responsible for the provision of high-quality, accurate, and timely information, including recommendations and analysis of the performance of the Practice roadmap, including progress towards achieving business objectives and benefits, recommending investment targets, financial performance, assessment against targets, and business-specific measures, and reviewing forecasts.
You will understand the business priorities, negotiating to resolve conflicts with their selected Practice priorities and other priorities across the organisation.
Key responsibilities include:
- Reporting the performance of a Practice, including reporting effort and cost of business operations, managed services, and transformation initiatives.
- Supporting Practice Leads and Service Owners to identify and deliver on strategic outcomes, drive performance, and manage to target.
- Developing and maintaining relationships with senior management across the business and Technology & Transformation Division.
- Being financially savvy and confident working within the Enterprise Procurement Team frameworks and processes.
- Financial management of the practice, including forecasting, target setting, and supporting the monthly management reporting process for the practice.
- Obtaining and maintaining an up-to-date understanding of the operating model and Enterprise Delivery Framework and supporting teams to adopt models and delivery cadence.
About you
You will have extensive hands-on experience of portfolio management and reporting, including business performance. We are looking for someone who understands multiple aspects of technology support and deliver, experience in a variety of Technology disciplines would be ideal.
- Detailed understanding and significant experience of Portfolio Management, including:
- Portfolio Management, Program/Project Management, Target and forecasting processes, Management Reporting, Business analytics and data interrogation techniques.
- Self-starter with a drive to instigate initiatives and changes.
- Solution-driven with creative and lateral thinking.
- An ability to adapt proactively to customer needs and manage expectations.
- Highly developed negotiation, communication, influencing, and relationship development skills across all levels.
Why work with us?
We are a company that values diversity and inclusion, and we are committed to creating a workplace that is welcoming and inclusive for all employees. We offer a range of benefits, including flexible work options, health and wellbeing support, and opportunities for career development and progression.
We are looking for someone who is passionate about portfolio management and reporting, and who has a strong understanding of business performance. If you are a self-starter with a drive to instigate initiatives and changes, and if you have a solution-driven approach with creative and lateral thinking, then we would like to hear from you.
We are an equal opportunities employer and welcome applications from all qualified candidates. We are committed to diversity and inclusion, and we are proud to be a workplace that values and celebrates the diversity of our employees.
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