Practice Operations Manager
1 week ago
About the role
You will be responsible for providing high-quality, accurate, and timely information, including recommendations and analysis of the Practice roadmap, including progress towards achieving business objectives and benefits, recommending investment targets, financial performance, assessment against targets, and business-specific measures, and reviewing forecasts.
You will understand business priorities, negotiating to resolve conflicts with selected Practice priorities and other priorities across the organization.
Key responsibilities include:
- Reporting the performance of a Practice, including reporting effort and cost of business operations, managed services, and transformation initiatives.
- Supporting Practice Leads and Service Owners to identify and deliver on strategic outcomes, drive performance, and manage to target.
- Developing and maintaining relationships with senior management across the business and Technology & Transformation Division.
- Being financially savvy and confident working within the Enterprise Procurement Team frameworks and processes.
- Financial management of the practice, including forecasting, target setting, and supporting the monthly management reporting process for the practice.
- Obtaining and maintaining an up-to-date understanding of the operating model and Enterprise Delivery Framework and supporting teams to adopt models and delivery cadence.
About you
You will have extensive hands-on experience of portfolio management and reporting, including business performance. We are looking for someone who understands multiple aspects of technology support and deliver, experience in a variety of Technology disciplines would be ideal.
- Detailed understanding and significant experience of Portfolio Management, including:
- Portfolio Management, Program/Project Management, Target and forecasting processes, Management Reporting, Business analytics and data interrogation techniques.
- Self-starter with a drive to instigate initiatives and changes.
- Solution-driven with creative and lateral thinking.
- An ability to adapt proactively to customer needs and manage expectations.
- Highly developed negotiation, communication, influencing, and relationship development skills across all levels.
So, why work with us?
Want big impact that matters? Here, you'll know your work directly benefits the customers and communities we all serve.
Want to be more than just a number? Join a team that truly values you – and that gets more and more diverse every day.
Want career opportunity AND flexibility? Achieve both here, where we know that balance and progression go hand in hand.
You'll also get access to a great range of benefits, including:
Hybrid work? Flexible hours? A compressed work week? Our flexible work options are designed to suit your life.
Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members.
We're making better, bigger. And we'll get there with you.
Still in two minds?
Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application. We believe that diversity makes every team stronger, so even if you don't tick every box, we still want to see your application.
Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay: apply now.
We understand traditional recruitment processes may present barriers for some people. Therefore, if you require reasonable adjustments, please speak with your Talent Acquisition Advisor who will be happy to assist you – as this restriction does NOT include software/technology used to support applicants who require reasonable adjustments.
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