Retail Operations Manager

4 weeks ago


Bendigo, Victoria, Australia Miller Leith Full time

The Company

We are a leading retail organisation that has partnered with an iconic Australian retailer specialising in home appliances and consumer electronics. Our commitment to providing exceptional customer service and high-quality products has established us as a trusted name in the industry. With a focus on innovation and continuous improvement, we strive to create a positive shopping experience for our customers while fostering a dynamic and rewarding work environment for our team members.

The Role

As a Store Manager, you will play a pivotal role in driving sales growth and maintaining a sales-focused culture within the store. Reporting to the Territory Manager, you will be responsible for implementing and embedding a sales-focused strategy through coaching, leadership, and development initiatives. This involves performance management, active sales floor leadership, recruitment, and employee development to ensure a consistent positive store and channel experience for customers. You will address complaints and queries effectively, monitor financial performance through profitable sales, inventory management, and expense control, and ensure compliance with regulatory requirements.

Key Responsibilities

  • Customer focus: Ability to prioritise the customer experience in all aspects of store operations.
  • Accountability: Holds self and others accountable for meeting commitments and achieving results.
  • Results-driven: Consistently achieves sales targets and operational goals.
  • Talent development: Identifies and nurtures talent to build a high-performing team.
  • Team building: Creates a cohesive team environment with a shared sense of purpose.
  • Engagement: Cultivates a culture of motivation and high performance among team members.

Benefits

  • Competitive salary and bonus structure.
  • Opportunities for career advancement within a leading retail organisation.
  • Comprehensive training and development programs to support professional growth.
  • Employee discounts on a wide range of products.
  • A supportive and collaborative work environment focused on achieving success.

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