Customer Service Representative
17 hours ago
We are a leading provider of equipment hire solutions, serving customers across various industries. Our team is dedicated to delivering exceptional service and support.
The RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Coordinator. As the first point of contact for customers, you will be responsible for ensuring their needs are met with our equipment solutions.
Your key responsibilities will include:
- Addressing customer inquiries and resolving issues in a timely and professional manner
- Generating hire schedules, quotes, and invoices
- Coordinating equipment deliveries, transfers, and pick-ups
- Assisting customers and colleagues with equipment loading and unloading
- Ensuring safe and timely delivery of equipment to various site locations
We provide our team members with a range of benefits and opportunities for growth and development. These include:
- Development and career progression pathways
- Access to employee discounts and benefits
- Purchased additional leave program
- Novated leasing and salary sacrifice
- 12 weeks paid parental leave
To be successful in this role, you will need:
- Forklift and HR licence (desirable but not essential)
- A passion for providing excellent customer service
- General computer skills (MS Word, Excel, Outlook)
- Ability to learn and absorb technical information
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
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