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Customer Service Representative

2 months ago

Shire of Esperance, Australia Australia Post Full time
{"title": "Retail Customer Service Officer", "description": "About the Opportunity

We're seeking a skilled and enthusiastic Retail Customer Service Officer to join our team at Australia Post. As a key member of our retail team, you'll play a vital role in delivering exceptional customer service and ensuring every customer interaction is a positive one.

Key Responsibilities:

  • Provide exceptional customer service and sales support to customers
  • Manage high-value transactions accurately, including cash, cheques, credit cards, and EFTPOS
  • Conduct and process identity services transactions, including Australian Passport Interviews
  • Promote our products and services through up-selling and cross-selling, merchandising, and other promotional activities
  • Assist customers with mail lodgements and associate costs
  • Build rewarding relationships with customers by understanding their needs
  • Assist with administrative duties, such as stocktaking and record maintenance

About You

  • You're a friendly, enthusiastic, and reliable individual who loves working in a team environment
  • You're passionate about delivering exceptional customer service and making a difference in the community
  • You have experience in customer service and/or cash handling
  • You're fit to lift up to 16kgs of mail regularly and stand for your shift

What We Offer

  • We invest in your growth and development through our values of trust, inclusivity, empowerment, and safety
  • You'll be part of a culture where everyone feels valued, respected, and empowered to bring their authentic self to work every day
  • We recognize and reward your contributions to our success with Post Perks and more

Join Our Team

We're committed to creating an inclusive and barrier-free workplace for people from all walks of life. If you're passionate about delivering exceptional customer service and making a difference in the community, we encourage you to apply for this exciting opportunity.", "lang_code": "en-US"}