Expert Knowledge Leader

13 hours ago

Melbourne, Victoria, Australia beBeeQuality Full time $114,192 - $143,576
Job Title">">

Lead Knowledge Manager and Quality Specialist

We are seeking a skilled Lead Knowledge Manager and Quality Specialist to join our team. This is an exciting opportunity for someone who is passionate about knowledge management, quality assurance, and people development.

Key Responsibilities:

- Develop and implement knowledge management strategies to ensure that our call centre staff have access to the information they need to provide excellent customer service.

- Work with cross-functional teams to identify and deliver process improvements that drive operational efficiency and quality.

- Collaborate with stakeholders to establish and maintain quality programs that align with business objectives.

- Provide dynamic leadership and coaching to a team of knowledge specialists to achieve outstanding results.

Requirements:

- 3+ years experience in knowledge management or a related field.

- Proven track record of delivering process improvements and driving operational efficiency.

- Strong understanding of quality assurance principles and practices.

- Excellent communication and interpersonal skills.

What We Offer:

- Competitive salary and benefits package.

- Opportunities for professional growth and development.

- Collaborative and dynamic work environment.

- Flexible working arrangements.

Why Join Our Team?

- We are a values-driven organisation that prioritises diversity, equity, and inclusion.

- We offer a range of learning and development opportunities to support your career growth.

- We foster a culture of collaboration, innovation, and continuous improvement.

How to Apply:

Please submit your application, including your resume and cover letter, through our website. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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