Expert Knowledge Manager

2 days ago

Melbourne, Victoria, Australia beBeeKnowledgeManagement Full time $90,000 - $120,000
Knowledge Management Expert

We are seeking a skilled Knowledge Management expert to join our team.

Job Description:
  • Develop and execute a comprehensive Knowledge Management strategy to drive engagement with our central knowledge platform.
  • Collaborate with cross-functional teams to embed Knowledge Management best practices into daily workflows and business processes.
  • Monitor usage and engagement metrics, using insights to refine content, improve discoverability, and inform future campaigns.
  • Design engaging learning experiences through visual guides, walkthroughs, and short videos, while leading training sessions, onboarding support, and awareness campaigns to build confidence and capability in using our knowledge platform.
  • Ensure content is easy to navigate and understand, aligning it with user needs and organisational goals.
  • Continuously improve Knowledge Management systems and processes through regular audits, stakeholder feedback, and data-driven enhancements.
Key Responsibilities:
  • Strong understanding of Knowledge Management principles, especially in service delivery environments.
  • Experience with knowledge base configuration, user engagement, and adoption strategies.
  • Excellent communication and facilitation skills, with the ability to engage diverse stakeholders and translate technical concepts into practical guidance.
  • Content design and enablement expertise, including creating visual guides, walkthroughs, and training materials.
  • Data-driven mindset, with the ability to interpret usage metrics and feedback to improve Knowledge Management practices.
  • Project coordination skills, with experience running awareness campaigns, workshops, and onboarding initiatives.
  • Familiarity with accessibility and content standards, ensuring materials are inclusive and aligned with organisational policies.
  • Collaborative approach, working across teams to embed Knowledge Management into business processes and support continuous improvement.

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