Exceptional Service Delivery Lead

1 week ago


Perth, Western Australia beBeeServiceDeliveryManager Full time $140,000 - $180,000

Job Description:

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We are seeking a highly skilled and experienced Service Delivery Manager to lead our team in delivering exceptional service to our clients. The successful candidate will have a proven track record of managing high-performing teams, ensuring seamless service delivery, and driving continuous improvement.

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Key Responsibilities:

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  • Lead a team of support technicians to deliver exceptional service to clients">
  • Ensure SLA adherence and support day-to-day operations">
  • Contribute to the end-to-end service experience for clients">
  • Play a key role in escalations, working directly with clients and stakeholders across the business">
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Requirements:

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To be successful in this role, you will need:

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  • ">
  • A deep understanding of IT Service Management principles and practices">
  • Proven experience in leading high-performing teams">
  • Excellent communication and stakeholder management skills">
  • The ability to build trust and influence outcomes">
  • A proactive, accountable, solutions-focused mindset and strong attention to detail">
  • Values that align with our company's values">
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Benefits:

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We offer a competitive salary package, including:

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  • ">
  • Competitive base salary">
  • All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors">
  • 10 paid study days per year and support towards certifications and qualifications">
  • Opportunities for personal and professional development with our FastTrack mentoring program">
  • A Tesla company car as part of your ongoing employment package">
  • Regular social events and a great team culture">
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About Us:

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We welcome applications from Neurodiverse candidates and offer flexible options to best showcase your skills.

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