Exceptional Service Delivery Manager

6 days ago

Perth, Western Australia beBeeDelivery Full time $90,000 - $120,000

Job Title: Technical Service Delivery Manager

Role Overview

First Focus is a leading Managed Service Provider with over 20 years of consistent growth. We are expanding our team to deliver exceptional service to our clients and are looking for a highly skilled Service Delivery Manager.

Key Responsibilities
  • Lead a high-performing national team of support technicians to deliver seamless service to a portfolio of clients.
  • Contribute to the end-to-end service experience for clients, ensuring SLA adherence and supporting day-to-day operations.
  • Work closely with internal teams to ensure service delivery is aligned with client needs.
  • Play a key role in escalations, working directly with clients and stakeholders across the business.
Requirements
  • Technical literacy and solid experience liaising directly with customers.
  • Proven ability to deliver outcomes for clients and capture exceptions.
  • Deep understanding of ITIL-based service delivery and a passion for structured, high-quality client service.
  • Outstanding communication and stakeholder management skills.
Benefits
  • Competitive salary package.
  • Free access to Uprise coaching sessions from qualified psychologists or counsellors.
  • Flexible work arrangements to achieve a satisfying work-life balance.
  • 10 paid study days per year and support towards certifications and qualifications.
  • Internal training sessions and library access.
  • Opportunities for personal and professional development through mentoring programs.

Why First Focus? We pride ourselves on being a genuinely great place to work, with a dynamic values-centred culture. We're committed to helping you grow professionally and personally, with opportunities to develop new skills and take on new challenges.

What We Offer
  • A supportive management team to help you succeed.
  • A collaborative and inclusive work environment.
  • The opportunity to make a real difference in the lives of our clients and their communities.
  • A comprehensive benefits package that supports your physical and mental well-being.

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