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Customer Banking Specialist

2 months ago

Central Coast Council, Australia Commonwealth Bank Full time
About the Role

We are seeking a skilled Customer Banking Specialist to join our team at Commonwealth Bank. As a key member of our Retail Banking Services team, you will play a vital role in delivering exceptional customer experiences and providing expert financial guidance to our customers.

Key Responsibilities
  • Conduct in-depth conversations with customers to understand their financial needs and provide tailored solutions.
  • Support customers with financial inquiries, cash handling, and transactional services.
  • Complete financial health checks to assess customers' financial situations and identify areas for improvement.
  • Provide education and guidance on our in-branch technology and digital banking options.
  • Problem-solve and provide effective solutions while championing our risk-adverse culture.
Requirements
  • Proven experience delivering exceptional customer service in a financial services, retail, or hospitality environment.
  • Excellent communication skills and the ability to articulate financial terms in a clear and concise manner.
  • The ability to ask the right questions, find solutions, and act with integrity while placing the customer at the center of everything you do.
  • A genuine interest in building a career with Commonwealth Bank and improving the financial well-being of our customers.
What We Offer

As a Customer Banking Specialist at Commonwealth Bank, you will have the opportunity to work in a dynamic and driven retail environment while making a real impact on our customers' lives. We are committed to supporting your career growth and providing you with the tools and resources you need to succeed.