Executive Customer Advocate

1 week ago

Canberra, ACT, Australia beBeeCustomer Full time $100,000 - $140,000

About This Role

This position is for a dedicated individual who can thrive in a dynamic environment where exploration, experimentation, and agility drive success. As a trusted partner to our clients, you will have the opportunity to shape outcomes, challenge the status quo, and lead with confidence.

We're looking for a customer-obsessed, solutions-driven leader who's ready to own challenges, adapt quickly, and push the boundaries of service excellence.

Key Responsibilities:

  • Owning the Relationship: Be the go-to person for the client, ensuring smooth service delivery, proactive communication, and strong executive engagement.
  • Driving Continuous Improvement: Lead the charge on experimentation and process enhancements, ensuring agility in service execution and strategic problem-solving.
  • Delivering Excellence: Maintain rigorous adherence to SLAs, financial targets, and operational quality, while finding innovative ways to optimize workflows.
  • Leading with Impact: Guide a high-performing team, fostering a culture of collaboration, agility, and success.
  • Expanding Possibilities: Identify and explore new growth opportunities, positioning us as a future-ready partner for evolving needs.
  • Elevating Service Management Maturity: Push boundaries in service management practices, making smart adjustments to meet changing demands.
  • Making Workflows Work: Ensure structured communication processes are upheld, creating efficiency and visibility for stakeholders.
  • Bringing Ownership to Ad Hoc Requests: Implement a clear process for logging, prioritizing, and scheduling ad hoc requests, ensuring seamless execution and transparency.

You Will Be Successful in This Role If You Have:

  • Australian Citizenship.
  • Security Clearance: NV2.
  • Executive Presence: Ability to navigate and build relationships across sectors with confidence.
  • Strong Communicator: Able to translate complexity into clarity in client engagements and commercial conversations.
  • Agile Thinker: 8+ years in a leadership role, thriving in a customer-first mindset with a continuous improvement focus.
  • Industry Knowledge: Expertise in Service Desk, Field Services, Endpoint Management, Service Management, and Global Delivery models.
  • Financial Acumen: Strategic management of contract performance, budgeting, and operational risk.
  • Ownership Mentality: A self-starter, energized by leading teams, solving problems, and driving results.
  • Education: Bachelor's degree in business or IT discipline or equivalent experience/skills.
  • Flexibility to Travel as needed.

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