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Customer Service Representative
2 months ago
We are seeking a talented Customer Service Representative to join our national contact centre. As the voice of KinCare, you will be required to direct incoming customer calls and assist with a wide range of queries, ensuring each customer's experience is of the highest quality.
Key Responsibilities:
- Provide exceptional customer service and support via phone
- Assist with customer queries and resolve issues in a timely and professional manner
- Work collaboratively with the team to achieve service delivery goals
- Participate in ongoing training and coaching to develop skills and knowledge
About You:
You will be empathetic, with exceptional communication and customer service skills. You will thrive in a fast-paced team environment, and be able to remain calm under pressure.
What We Offer:
- A hybrid working model, with 2 days per week in our Bella Vista office and 3 days from home
- A full-time permanent position with opportunities for career growth and development
- Ongoing training and coaching to support your development
- A fun, supportive team environment
About KinCare:
We have a 30-year track record of supporting older Australians to live independently. We're committed to improving the quality of life and health & well-being for our customers through tailored in-home care services.
Why Work with Us:
We're a family-orientated company that values work-life balance and flexibility. We offer a supportive and inclusive work environment, with opportunities for career growth and development.
