Customer Service Representative
1 week ago
As a Customer Service Officer at Holcim, you will be part of a high-performing team that provides exceptional service to our clients. Your key responsibilities will include handling customer inquiries, processing orders, and maintaining regular communication with sales and production staff.
Key responsibilities:
- Procure customer requirements, provide timely and accurate order confirmations.
- Manage customer relationships by providing excellent service, escalating issues to the appropriate department.
- Communicate effectively with sales and production teams to ensure customer satisfaction.
- Monitor and improve processes to enhance customer experience.
About you:
- Prior experience in customer-facing roles.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment, handling multiple customer interactions.
Why Holcim?
At Holcim, we value our employees and provide opportunities for growth and development. Our culture is focused on recognition, reward, and inclusion.
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