High-Tech IT Support Specialist
1 week ago
Remote Staff is a leading provider of remote work solutions, empowering individuals to achieve a better work-life balance. Our mission is to revolutionize the way people work, and we're committed to delivering exceptional services that meet our clients' needs.
About the Role
We're seeking an experienced IT Support Technician to join our team. As a key member of our support team, you'll play a vital role in ensuring the smooth operation of our clients' computer systems and networks.
Key Responsibilities:
- Serve as the primary point of contact for IT support within the organization
- Install, configure, and maintain software and hardware components of computer and network systems
- Diagnostics and troubleshooting of software and hardware issues
- Repair and replace damaged computer and network components
- Ensure the security of client and server computers by installing and upgrading antivirus and firewall software
- Provide technical assistance to users experiencing difficulties with computers and network devices
- Maintain and update technical documentation regularly
- Test new hardware and software before full-scale installation
Requirements:
- Proven work experience in IT support or IT technician roles, 1-3 years of IT Support
- Associate degree or advanced apprenticeship in Computer Science or relevant disciplines
- Experience in Healthcare/Medical Industry
- In-depth knowledge of Windows, Mac, Linux, and UNIX operating systems
- Practical experience with internet and network security protocols
- Problem-solving skills
- Technical documentation skills
- Organizational and interpersonal skills
What We Offer
We offer a competitive compensation package, including an estimated salary range of $60,000 - $80,000 per annum, depending on skill level and experience. In addition, we provide opportunities for professional growth and development, as well as a comprehensive benefits package.
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