High-Tech Support Associate

2 days ago


Sydney, New South Wales, Australia Remote Staff Full time
Job Overview

We are seeking a highly skilled and dynamic High-Tech Support Associate to join our team at Remote Staff.

This is a full-time position that requires working 40 hours a week, with a schedule of Monday to Friday between 7:00 AM - 6:00 PM Manila Time (Perth Time). The job involves shifting schedules, so flexibility is essential.

Salary Information

The estimated salary for this position is ₱24,000 - ₱32,000 per month, depending on skill level and experience. We offer competitive and negotiable compensation packages to ensure you are fairly remunerated for your hard work.

Job Responsibilities
  • Provide technical support to clients via email, phone, and other communication channels.
  • Investigate and resolve technical issues related to hardware, software, and network connectivity.
  • Create and edit documents using Microsoft Word, including mail merge and formatting tables.
  • Conduct data entry tasks in Excel, such as mail merge, copying, and pasting data.
  • Assist with graphic design projects, including resizing photos and images in Paint.
  • Focus on customer retention and satisfaction by providing exceptional customer service.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • At least 1 year of experience in technical support or a related field.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Basic knowledge of computer systems, networking, and software applications.
Benefits
  • 100% work-from-home setup, allowing you to manage your time efficiently and enjoy a better work-life balance.
  • Competitive compensation package, including performance-based bonuses.
  • Opportunities for career growth and professional development within the company.
About Us

Remote Staff is a leading provider of remote employment services, helping over 8,000 Filipinos establish virtual careers with international clients since 2007. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction.



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