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Housekeeping Operations Coordinator

2 months ago

Broadbeach, Australia SOFITEL Full time
About the Role

We are seeking a highly organized and detail-oriented Housekeeping Coordinator to join our team at Sofitel Gold Coast Broadbeach.

Key Responsibilities
  • Coordinate the daily operations of the Housekeeping department, ensuring seamless room allocation and guest satisfaction.
  • Provide exceptional customer service by responding to guest requests, resolving issues, and maintaining open communication with the Executive Housekeeper and housekeeping team.
  • Manage administrative tasks, including logging lost property and engineering requests, to ensure efficient department operations.
  • Collaborate with Front Office to ensure rooms are prepared to the highest standard, exceeding guest expectations.
Requirements
  • Previous experience as a housekeeping coordinator or supervisor in a luxury hotel environment.
  • Exceptional attention to detail, with a focus on delivering 5-star service to guests.
  • Strong communication and organizational skills, with the ability to manage competing priorities.
  • Excellent written and verbal communication skills, with proficiency in computer systems.
What We Offer
  • A dynamic and supportive work environment, with opportunities for growth and development.
  • Complimentary meal on shift, employee discounts on accommodation and dining, and discounted parking.
  • A personalized reward and recognition program, celebrating individual and team achievements.