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Customer Service Representative

2 months ago

Sydney, New South Wales, Australia Remote Staff Full time
About the Role

Remote Staff is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional support to our clients via email.

Key Responsibilities
  • Email Support: Monitor incoming support emails and respond within a timely manner (less than 10 minutes). The company will provide the exact response details, and you will simply cut and paste the response to the email client.
  • Customer Support Tasks: Diagnose email subjects and bodies for keywords to determine support requests, login to the company's support website to look for a resolution, and create new support tickets if necessary.
Requirements
  • Experience: At least 1-3 years of experience in Customer Service, specifically in email support.
  • Skills: Good to excellent communication skills, fluency in English, experience with Microsoft Outlook web, and familiarity with International Freight forwarding and logistics.
  • Personal Qualities: Computer savvy, online abilities, ability to multi-task, prioritize, and manage time effectively, and cope with stressful situations and meet deadlines with limited guidance.
What We Offer
  • 100% Work from Home: Enjoy a work-life balance and manage your time efficiently.
  • Competitive Compensation: Competitive and negotiable compensation based on skill level and experience.
  • Benefits: 100% coverage on Government Contributions Remittance to SSS, Philhealth, and Pag-ibig.