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Front Office Team Member

2 months ago

Sydney, New South Wales, Australia Marriott Full time
Job Summary

We are seeking a highly motivated and customer-focused Front Office All Rounder to join our team at the Sydney Harbour Marriott Hotel at Circular Quay. As a key member of our Front Office team, you will be responsible for delivering exceptional guest service and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities
  • Process guest check-ins and check-outs, including confirming reservations, assigning rooms, and issuing room keys.
  • Process all payment types, including room charges, cash, checks, debit, and credit.
  • Answer and respond to guest calls, messages, and requests in a timely and professional manner.
  • Coordinate with Housekeeping to ensure rooms are ready for check-in and resolve any issues that may arise.
  • Communicate parking procedures to guests and dispatch bell staff or valet staff as needed.
  • Provide guests with directions and information about the hotel and local area.
  • Run daily reports and identify any special requests or issues.
  • Complete designated cashier and closing reports in the computer system.
  • Cash guests' personal checks and traveler's checks.
  • Count bank at the beginning and end of shift and balance and drop receipts according to Accounting specifications.
Requirements
  • A warm and welcoming demeanor, with excellent communication and interpersonal skills.
  • A passion for delivering exceptional guest service and ensuring a seamless experience.
  • Able to work in a fast-paced environment and multitask with ease.
  • Australian Working Rights and a New South Wales Responsible Service of Alcohol certificate/card.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Discounted room rates on hotels worldwide.
  • Discount on food and beverages at participating Marriott International hotels worldwide.
  • Recognition programs to keep you motivated.
  • Wellbeing and mindfulness programs to ensure you stay healthy.
  • Paid birthday leave.

Marriott International is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.