Front Office Team Member

3 weeks ago

Sydney, New South Wales, Australia Marriott Full time
Job Summary

We are seeking a highly motivated and customer-focused Front Office All Rounder to join our team at Marriott Hotels. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.

Key Responsibilities
  • Process guest check-ins and check-outs, including confirming reservations, assigning rooms, and issuing room keys.
  • Manage guest payments, including processing cash, credit card, and other payment types.
  • Respond to guest inquiries, resolve issues, and provide information about hotel services and amenities.
  • Coordinate with housekeeping to ensure rooms are ready for check-in and resolve any issues related to room readiness.
  • Communicate with guests regarding parking procedures and dispatch bell staff or valet staff as needed.
  • Provide directions and information to guests about hotel facilities and local attractions.
  • Run daily reports to track guest arrivals and departures, identify special requests, and ensure accuracy.
  • Complete designated cashier and closing reports in the hotel's computer system.
  • Cash guests' personal checks and traveler's checks.
  • Count bank at the beginning and end of shift and balance and drop receipts according to Accounting specifications.
Requirements
  • Australian Working Rights
  • New South Wales Responsible Service of Alcohol certificate/card
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Basic math skills and accuracy with handling cash and credit transactions
  • Ability to lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Discounted room rates on hotels worldwide
  • Discount on food and beverages at participating Marriott International hotels worldwide
  • Recognition programs to keep you motivated
  • Wellbeing & mindfulness programs to ensure you stay healthy
  • Paid birthday leave

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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