Frontline Support Specialist

4 days ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $60,000 - $85,000
Customer Service Representative

We are seeking a highly skilled and motivated Customer Service Representative to join our team. This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences.

The successful candidate will be responsible for handling complex customer enquiries, providing timely and accurate solutions, and contributing to a high-quality service experience.

To be successful in this role, you will need to have excellent communication skills, a strong understanding of customer service principles, and the ability to work in a fast-paced environment.

If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this role.

  • A degree or equivalent qualification in a related field; or
  • An equivalent combination of relevant experience and/or education/training;

You will also need to have experience in a customer service or support role, with a proven ability to handle a range of enquiries effectively through phone, email, ticketing systems, or face-to-face interactions.

The benefits of working with us include:

  • A dynamic and supportive work environment;
  • Ongoing learning and development opportunities to grow your career;
  • Flexible working arrangements to help manage your work-life balance;

About the role:

This is an exciting opportunity to shape the frontline experience for Deakin staff, supporting colleagues across various areas, including people services, finance, travel, recruitment, IT, work requests, and general enquiries.

As a Customer Service Representative, you will provide expert frontline support to Deakin staff, handling complex enquiries and contributing to a high-quality service experience.

Key responsibilities:

  • Handle enquiries related to people, travel, work requests, keys, system support, and general questions through phone, email, ticketing systems, and face-to-face interactions;
  • Assist in maintaining and updating the knowledge bank, ensuring information is current and accurate;
  • Identify and escalate complex issues or unresolved enquiries to higher levels of support as needed;
  • Create practical, simple, and accessible solutions to problems while considering multiple perspectives;
  • Collect and analyze information from various sources to resolve work issues effectively;

To be successful in this role, you will need to have:

  • A strong understanding of customer service principles and practices;
  • Excellent communication and interpersonal skills;
  • The ability to work in a fast-paced environment and prioritize tasks effectively;
  • A proactive and customer-focused approach;

We are committed to creating a diverse and inclusive workplace that reflects the communities we serve. We welcome applications from Aboriginal and Torres Strait Islander peoples, and people of all abilities, cultures, sexual orientations, and genders.

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